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本帖最后由 biplobr620 于 2022-6-18 11:52 编辑
We already know that instant messaging applications are the preferred means for many to have a conversation Buy email database. Unlike the previous ones, these online communication channels are characterized by the comfort they offer to the user , since it is not necessary to dedicate ourselves exclusively to the conversation. In addition, it is an immediate and easy means to use by anyone. In this sense, giving your ecommerce customers the possibility of contacting you through WhatsApp or Telegram will encourage them to do so to resolve their doubts. Now, we must bear in mind that Facebook makes two versions of the application available to companies : WhatsApp Business and WhatsApp API . Having any of them is already a differentiating element, but it is true that the API offers greater functionalities and advantages Buy email database.
For example, it allows integration Buy email database with other tools to guarantee the efficient management of our communications from a single place, without having to change from one screen to another. In addition, it is possible to use this channel on several devices, since, unlike the Business version, it is not associated with a single device, but with the company's virtual number. channels-of-communication-essential-ecommerce 5. Email Although the rest of the online communication channels have become very popular in recent years, we cannot deny that email continues to be a great ally of any business , especially e-commerce. We can not only use them to answer customer questions, but also to send them information about new products, special discounts, satisfaction surveys Buy email database.
Its main advantage is that it allows it to reach a large number of consumers . However, it has a major drawback: it does not guarantee immediate communication or a response, since users receive a large number of emails on a daily basis Buy email database. In this way, they or even us are likely to leave the messages unread . On the other hand, it does not allow integration with the rest of the communication channels either , so that we will not be able to manage it from the same platform as the rest and we will waste time changing from one medium to another, affecting the quality of our customer service. client. 6.SMS The main advantage of SMS for an e-commerce is that it allows customers to be given brief and concise information , such as confirmation that the purchase has been made correctly, the status of their order Buy email database.
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