What is the importance of knowledge management?

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The first is no less objective than the second, it just has no way of checking it on paper. A collaborator with more than 5 years of experience in risk management and communication crises, evidenced by her calm and effectiveness when responding to this type of situation, she undoubtedly manages tacit knowledge. On the other hand, translating into tangible and storable documents the way in which the crisis was solved, its causes and results, has to do with explicit knowledge management. How to apply knowledge management in a company? Although there are multiple ways in which knowledge management can be carried out in a company, here are some tips that will help you apply it effectively: Facilitates access to information Successful knowledge management implies that both your collaborators and clients can quickly access information at any time and place.

If your consumers have to spend hours on your website to find the answers to their questions, or your officials have no idea where to locate key business documents, it's time to make changes. Some actions you can take: Make sure your knowledge management Phone Number List system runs on an intelligent database , so that customers, using tools like the help center or community forum , can find the information they need by using exact keywords or by approximation. Use a single internal document and information storage tool and train your collaborators in its use . This will allow everyone to know how to access the data they need quickly and conveniently, which will help streamline processes. Stimulates disclosure of information Another fundamental aspect of knowledge management is that it can be easily shared among all the members that make up your community.



When the information is free and can be disclosed without difficulty, it stimulates the creation of new knowledge and improves the experience for collaborators and clients , since everyone can obtain in less time and with less effort the data they need to achieve their objectives. One effective method of doing this is to create multiple community communication channels so that your customers and agents have multiple avenues to share knowledge. Read now: New communication channels? Tips to make the most of them Develops a foundation for the creation of new knowledge For the knowledge management system to work, all collaborators must be involved and participate in the processes of creating, adapting and disseminating information.