Various methods like this so it is important to consider

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Share your response In order to avoid a situation in which the response status cannot be grasped internally due to outsourcing and becomes a black box it is necessary to build a system to share the response status. Specifically we will record the response status in detail in the system and save it as a history. As you can see helpdesk outsourcing has some disadvantages but it is also possible to take measures to reduce them. If you take adequate precautions you should be able to reap the above benefits with minimal risk.

What is the market price for helpdesk outsourcing The cost of helpdesk outsourcing varies depending on the content amount of work and contractor to be outsourced. A simple in house help desk plan can be used for about tens of thousands of yen but if the scale is large it may cost hundreds of thousands of yen. Also the cost will differ depending on whether the sweden phone number list person in charge is stationed at the company or whether it is a remote support type. There are basically two types of fee structure. It s hard to say which one is better so choose the one that s best for your company. Monthly fixed type A type that first decides the conditions such as the number of inquiries in a month and the response time and if it is within that range it will be a fixed fee type Pay as you go type A type in which charges are added according to the number of inquiries etc.



In addition it is possible to reduce the cost depending on the ingenuity. For example outsourcing time can be limited to Saturdays and Sundays only or email correspondence only . One way is to choose a shared type where the help desk is shared by multiple companies. Even if you say outsourcing in one word there are the best plan while considering your company s budget and the operational status of the help desk. What is CRM Understand the basics from their meanings and roles to their merits and cautions CRM is attracting attention for the purpose of efficiently conducting sales and marketing activities. CRM is useful for centralized management of customer information and operational efficiency.