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Pace is necessary for our country in order to create a system of assistance and care for citizens territory. Now the PNRR makes it possible to direct important investments towards the modernization of the sector, a further opportunity to take steps towards connected healthcare and able to put people at the centre." The pandemic period has certainly favored the diffusion of digital technologies by health decision makers. According to the international association HIMMS – Healthcare Information Management Systems Society, 58% of healthcare systems plan to invest more than 10 million dollars in digital innovation programs for healthcare. Furthermore, 71% of the clinicians interviewed confirm that they want to continue using the digital tools activated during the pandemic period in the future as well.

Finally, 51% of the patients interviewed are in favor of carrying mobile number list out visits mainly through telemedicine tools. “Now mainly the cultural resistances remain to be resolved – comments Daniel Casarin, CEO of Adv Media Lab . - It is necessary to move from a vision that focuses only on clinical conditions to a new one, which also includes social and psychological aspects. The service must be seen as an experience of the patient, who must experience it as positive and valuable. This can be achieved through the facilitation of the flow of information allowed by technology and a greater attention to human relationships ”. The success of the webinar and the interest shown by.




The participants convinced the organizers to continue the initiative. The next webinar , always free, will be held on December 13th . For information or registration, click here .Agile CX: The key to a successful customer experience Serena M. Calabro Published by Serena M. Calabrò Agile-cx-header In a constantly changing world, companies must be able to easily adapt to market needs, innovating and looking to the future. Customers are becoming more and more demanding and their expectations higher : to position themselves correctly on the market it is now.