Project Management Methodologies: 5 Profitable Models
本帖最后由 monia1234 于 2023-4-17 11:52 编辑Here's a successful example: fault Avera is a Mexican home appliance brand successfully coping with a 5,500% growth in its e-commerce with the support of Zendesk. With more than 7,000 monthly requests, the company decided to get the most out of Zendesk and migrated to the Enterprise version of the platform. This allowed the team to segment, personalize and respond to their customers through their preferred channels, incorporating service both via chat on their website, as well as through messaging services and WhatsApp . Similarly, it was possible to incorporate new products for better monitoring of agents and more advanced self-service forms. Learn how to configure the automatic message in WhatsApp step by step . Provide great self-service with Zendesk In this article, you learned what self-service is , why it is important to implement it, and what are the outstanding features of this support modality.
You also learned about the types of self-service and their advantages, with practical examples of how to give customers more autonomy. If you want to make life easier for your agents and clients, Zendesk can help. Through the complete customer service solution you are able to: Provide automatic, immediate and personalized responses to customers; Gather multiple service channels in one place; Offer an AI-powered help center and knowledge base; Reduce repetitive Phone Number List tasks in the service process with Answer Bot; Fill in the gaps in support tickets; Route inquiries to agents when necessary; Get the full context of interactions through chat transcripts. And much more. Request a free demo and discover what self-service is first hand.
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Project management methodologies are essential for companies that want to turn their ideas into reality in an orderly and productive way, without wasting time, money or talent in the process. While good time and people management can help organizations save up to 28 times more money , few have the practices and tools necessary for success. Indeed, 7 out of 10 companies do not use any technique or project management software, which causes them to waste more than 10% of the resources available to them. If you identify with any of this data, stay calm. We have prepared this article so that you can learn everything you need to know about the subject and improve your relationship with the projects you manage. Here you will discover: What are project management methodologies? What are project management methodologies used for? What is the importance of technology in project management.
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